This two-day seminar is vitally important for all utility managers who want to get started on the path to managing an effective and sustainable utility. This seminar is based on recent updates that have been made to the well-established Effective Utility Management (EUM) framework, which was originally developed by water sector leaders in 2007 and featured both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.”



• How EUM can fit into your utility’s management practices.
• How to use a tool based on the Ten Attributes to assess strengths and identify areas for improvement.
• About the relationship between EUM and the best practices of continual improvement including Deming’s P-D-C-A.
• How to link your EUM priorities to strategic goals and objectives.
• How to develop and use SMART measures to track and report your progress.
• About the practices and programs that other utilities are using to capture and manage organizational knowledge.
• How utility managers are tackling the leadership challenges of the day in the water sector.
• How the EUM framework has been incorporated into a variety of tools and programs and how you can access the wealth of resources to help your utility improve.

The two-day, classroom style seminar will include a combination of presentations, small group exercises, and facilitated discussions. Participants will be actively engaged in both learning and sharing, drawing from the experience they bring to the classroom as well as the curriculum and tools that have been built for use over the two days.