MORE INFO TO FOLLOW
MORE INFO TO FOLLOW
06/18/12 Water Online Newsletter
Hillsborough and Pinellas County high schools participated in the 2017 Tampa Bay Regional Envirothon. This annual environmental education program allows students to use critical thinking skills to investigate and solve environmental issues in the field through hands-on activities.
For a printable submission form: Click Here
This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist Customer Service Representatives in being responsive to increased customer expectations and expanding global demographics.
• Identify the characteristics of excellent customer service
• Describe the main characteristics of effective communication
• Describe the four stages of understanding/learning
• Identify and practice personal level of listening skills
• Apply the 10 tips for a respectful workplace
COURSE 1 Customer Relationship Building
Focuses on communication skills for working with people in a positive, respectful, and cooperative manner characterized by a high level of professionalism and teamwork.
COURSE 2 The Business of Customer Service
Concentrates on the problem-solving and decision-making skills required for evaluating and effectively resolving customer service complaints, both real and perceived.
COURSE 3 Water Industry Operations and the Vital Importance of Teams
Develops your skills as a member of a high-performance work team. The basic ideas of teamwork are taught with water fundamentals and water conservation as part of the background required for understanding water utility rules, regulations, policies, basic terminology, and operations.
This two-day seminar is vitally important for all utility managers who want to get started on the path to managing an effective and sustainable utility. This seminar is based on recent updates that have been made to the well-established Effective Utility Management (EUM) framework, which was originally developed by water sector leaders in 2007 and featured both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.”
• How EUM can fit into your utility’s management practices.
• How to use a tool based on the Ten Attributes to assess strengths and identify areas for improvement.
• About the relationship between EUM and the best practices of continual improvement including Deming’s P-D-C-A.
• How to link your EUM priorities to strategic goals and objectives.
• How to develop and use SMART measures to track and report your progress.
• About the practices and programs that other utilities are using to capture and manage organizational knowledge.
• How utility managers are tackling the leadership challenges of the day in the water sector.
• How the EUM framework has been incorporated into a variety of tools and programs and how you can access the wealth of resources to help your utility improve.
The two-day, classroom style seminar will include a combination of presentations, small group exercises, and facilitated discussions. Participants will be actively engaged in both learning and sharing, drawing from the experience they bring to the classroom as well as the curriculum and tools that have been built for use over the two days.
April is Water Conservation Month. This month is traditionally one of the driest of the year and marks the peak demand season for public water suppliers. The District especially encourages conservation throughout April on top of year-round conservation. District residents can participate by being mindful of water use in their everyday household activities.
The District has started restoring an area of the Weeki Wachee Springs State Park canoe launch in Hernando County this week. The restored area will benefit the Weeki Wachee spring system by reducing stormwater pollutants and sediment loading entering the Weeki Wachee River. Get a look at the project.
5/7/12 Water Online Newsletter